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Vendor Trouble Shooting

Big Eagle Enterprises
246 N. Sweetbriar
Lindsay, CA 93247
559-901-6452
866-748-7836
e-mail

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"Our Vendors are
made in the U.S.A."


Vendor with Sensit II Electronics Installation

Thank you for your purchase of the ShurVend vending machine. To make the installation of your new vendor as easy as possible, we are going to outline the procedures to use to set up the machine as quickly as possible. This vendor is equipped with the new Sensit II electronics that operates much better and is very user friendly.

  1. Unwrap the packing materials from your "package" and check for any damage of any kind to the machine.

  2. By pushing the bottom access door in, you can retrieve the extra set of keys for the vending machine door. Be aware that some products from your starter kit may have fallen during transport and will also be in the drop box. The product can be reinstalled at any time.

  3. Inside the vendor at the bottom of the machine you will find the equipment manuals, extra motors, dividers, helixes, candy bar pushers, extra pricing labels, power cord and shipping cartons for the coin acceptor and bill validator. Save the cartons for use when the bill validator or coin acceptor needs to be repaired at a service center.

  4. Plug the machine into your power source. The display should be going through its start-up routine and then begin scrolling. We have programmed it to read "Deposit Money and Make a Selection". If you want a different message consult the Operation and Service Manual.

  5. On the inside of the door near the hinges, you will see smaller service doors that enclose the computer board, the bill validator, the coin acceptor and the coin box. Familiarize yourself with these components. Verify that all plugs are completely in their sockets and have not come loose during transportation.

  6. The top service door is equipped with a lock that is visible. The bottom service door is not secured with a visible outside lock. However the cash box inside the door is secured with a lock located above the handle This is done so you can have one of your employees fill the machine, but not have access to the money.

  7. The computer board is at the top on the inside of these doors. An inch from the bottom of the board and on the edge of the board closest to you, you will see a small brown button. This is the "mode" switch to do programming on the machine. A diagram of the Control Board is on page 3.1 of the Operation and Service Manual. The machine is already programmed to your specifications per your Order Form.

  8. The coin acceptor must have coins in it (about half full) before the bill validator will accept bills. The following procedure needs to be done. Go into "mode", press the # button again and toggle down to "FILL/DISPENSE". The coin acceptor is programmed to keep the coin tubes accepting coins until full before letting coins drop into the coin box. Fill the coin tubes through the coin slot with quarters, dimes and nickels. The control board counts the coins in each denomination and displays the number on the LED. The quarters will fill one of the two-quarter tubes in the acceptor; you will have to fill the other quarter tube from the back of the acceptor if you want to use the vendor for making change. Once the money starts coming out the coin return you will know that the tubes are full.

  9. If you wish to keep track of the number of vends and the amount of money the machine does during a week/month, then put the machine into the "mode" status, toggle down to ACCOUNTING DATA. Follow the procedures as outlined in the Service Manual in Section 6-1.

  10. Install any of the products that have fallen out during shipping. Check all of the helixes to see that all of the products are straight. If you purchased a Starter Kit many of the products were installed for shipping and should have two empty slots in front of them. This was done to eliminate too many products from dropping during shipment. Usually you just have to move the product from the back of the column to the front slot. If YOU PURCHASED THE STARTER KIT, YOU ARE NOW OPEN FOR BUSINESS!!

  11. THE CLEANING AND CARE OF THE LEXAN FRONT. As tough as Lexan is for security of the vending products and the machine, it has a very soft surface with regard to scratches and the "fogging up" from these scratches. DO NOT USE ANY AMMONIA COMPOUNDS, WINDEX, OR GLASS CLEANERS ON LEXAN. USE A MILD SOAP AND WATER SOLUTION, ISOPROPYL ALCOHOL FOR GREASE, OR A LIQUID WAX LIKE "CARNUBA". USE A TERRY CLOTH TOWEL THAT IS CLEAN FROM BEING WASHED AND HAS NEVER BEEN USED BEFORE. ANY DIRT THAT IS ON THE CLOTH CAN SCRATCH THE SURFACE OF LEXAN.

  12. Your machine has the new 1/8-inch acrylic plastic sheet that is installed facing the customer to help decrease the scratches and abrasions that people seem to want to try on the windows in the vendor. It has a much "harder" surface than Lexan, so it should be easier to keep clean in the machine. Behind this acrylic is the usual 3/8-inch Lexan for security of the machine. If the outside of the window does get "foggy" or badly scratched, you can replace the acrylic for $25-$30 versus the $175 for the Lexan.

  13. You find four (4) brackets (with out a cage) that are designed to fit around the leveling legs to hold the machine in place so it cannot be shaken or moved. These "hook" over the leveling legs and are secured to your concrete pad with the enclosed concrete bolts. These brackets should be installed as "mirror" images of each other to keep the machine in place. The concrete bolts should be welded after installation so no one can remove them.

With any new machine it is best for you to vend some products out before opening up to the public. Test vend the products by closing the door, securing it, and vending the items into the drop box. The products need to drop through the Sensit devices at the top of the drop box to activate the system. Make sure the bill acceptor takes $1 and $5 (both old and new), the coin acceptor accepts coins and that the machine gives the correct change. Even misload a row so that you can see that the Sensit device is working.

On the right side of the machine under the bottom tray is the raised, plastic fuse holder that protects the control board, etc. and the ON/OFF switch. Whenever you work on the bill validator, coin acceptor or control board, turn off the power.

This should make it easier for you to put your new machine into service. If you have any questions or problems getting started, please contact us.
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